A big task…so what exactly is his plan? He is putting his heart, soul and cash into supporting an industry he’s been a part of for 30 years – one he fears won’t have a sustainable future if things don’t change – and is committing to being a leader of that change. Driven by his belief that evolution and history must unite to ensure the industry has a strong and sustainable future, Steven is facilitating industry events, collaborations and conversations, as well as developing training and offering consultancy support – to proactively encourage growth – growth of the industry as a whole, and growth of the people working within it, supporting and training hospitality leaders globally.
Steven, who has owned and run hotels for the past 30 years and has also run/worked within restaurants, leisure clubs, student accommodation, serviced apartments and retail outlets is led by his driving passion of creating first class hospitality experiences, which he underpins with his belief that attention to detail, care and passion are the core elements that create success. He believes these elements are often overlooked in today’s fast paced world.
‘The Hospitality Hero’, is a new strand to his work, and Steven’s H.E.R.O values are focused around:-
– Heralding hospitality as a dynamic industry and crucial to place making of towns and cities
– Economics & Employment – championing the impact Hospitality brings to Regions, the UK and the wider world
– Respect & Retention – Educating, Developing, Training and Supporting Employees and Operators
- Opportunity – illustrating the changes this Industry provides through People, Place & Perception
In Jan 2024 Steven is launching the first of his self-paced Hospitality Hero Leadership Masterclasses, and following that will be a wide variety of online, short, sharp training video’s to support Hospitality Businesses in quality, 21st Century Hospitality Training.
For more info connect with Steven on Linkedin. This is his profile link – https://www.linkedin.com/in/steven-hesketh-mih-301a3714/
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