Behind every guest experience at Mallory Court Country House Hotel & Spa lies a story of dedication, passion, and people who have devoted much of their lives, some more than 20 years, to the property. In a profession where long service is increasingly rare, Mallory Court stands out as a place where loyalty is nurtured and careers flourish. Part of the Eden Hotel Collection, Mallory Court is more than just a luxury retreat, it is home to a team whose combined decades of service have shaped its character, reputation, and award-winning hospitality. From housekeeping to senior management, these individuals embody the spirit of Mallory Court, playing an integral role in shaping its reputation for award-winning hospitality and timeless service. 

The stories behind the service and the reasons Mallory Court is so special: 

• – From Brasserie to General Manager, Josefine Blomqvist 
• – Josefine’s journey with Eden Hotel Collection began in 2005, managing the Brasserie at Mallory Court before expanding her expertise across other properties and Head Office. In 2023 she returned ‘home’ as General Manager, bringing nearly 20 years of knowledge with her. For Josefine, the best time at Mallory Court is June: “Everything is green and fresh, the rose garden in bloom, it’s magical. But it’s the warmth of the team that makes Mallory Court truly special.” 
• – A Warm Welcome with Heart, Jo Haigh 
• – Since joining Mallory Court in 2002 as a Receptionist, Jo has been a friendly and familiar face for more than two decades, now leading the front desk as Reception Manager. Her love for Mallory shines through in everything she does, describing it as “a fabulous hotel” where she is proud to work alongside her “Mallory family.” Her favourite view is standing in the doorway of the Garden Room, looking out over the gardens as spring begins to bloom, a view that captures the charm and tranquillity of the hotel she calls home. 
• – 37 Years of Dedication, Mandy Matharu 
• – No one knows Mallory Court quite like Mandy. Joining in 1988 as a Kitchen Porter, she has grown to become Head Housekeeper, leading her team with pride and passion. Her favourite time of year is Christmas, a season she describes as “a something out of a storybook” at the hotel. With 37 years of service, Mandy is the proof of Mallory Court’s long-standing commitment to developing and supporting its people. 
• – Two Decades of Storytelling, Tara Robinson 
• – Tara began in 2004 as Sales & Marketing Manager and is now Eden Hotel Collection’s Sales & Marketing Director. She still speaks with the same enthusiasm for Mallory Court as when she first arrived: “The entrance drive, the terrace overlooking the fields, the gardens when they begin to flourish in spring, it never loses its magic.” Her story reflects how Mallory Court not only builds careers but also nurtures a deep, lasting connection to place. 
• – Leadership with Vision, Mark Chambers 
• – Arriving in 2006 as Director & General Manager, Mark became Managing Director two years later. He describes Mallory Court as “a Grande Dame of quintessentially English hotels” a phrase that, for him, captures its timeless charm. His favourite view is overlooking the gardens, orchard, and pond in the height of summer. 
• – Culinary Talent on the Rise, Stu Deeley  
• – Mallory Court has also played a role in shaping the career of acclaimed chef Stu Deeley, winner of MasterChef: The Professionals in 2019. Having honed his craft in Mallory Court’s kitchens earlier in his career, Stu has gone on to achieve national recognition and recently opened his own restaurant, The Warwick, bringing his award-winning culinary vision directly to the heart of Mallory Court. His journey is a testament to how the hotel nurtures talent, providing opportunities for growth and achievement within its own walls. 

Together, these long-serving team members represent not just years of service, but a shared legacy of hospitality that continues to define Mallory Court. Their stories are a reminder that while beautiful grounds and elegant interiors create the setting, it is the people – their loyalty, passion, and pride – who give a hotel its soul. Guests visiting Mallory Court can expect a warm welcome from familiar faces, service rooted in genuine care, and an atmosphere that feels both timeless and personal. From strolling through the rose gardens in summer, to savouring fine dining experiences crafted with local ingredients, to relaxing in the award-winning Elan Spa, every stay is enriched by the dedication of a team that knows the hotel, and its guests, inside out.